Contact
UPGRADE Training & Consulting GmbH & Co KG
Schumanngasse 18/4
1180 Vienna, Austria
Tel.: + 43 (1) 996 20 22 10
Fax.: + 43 (1) 276 29 85
Email: office@upgradegroup.com
Web: www.upgradegroup.com
UPGRADE Training & Consulting GmbH & Co KG
Schumanngasse 18/4
1180 Vienna, Austria
Tel.: + 43 (1) 996 20 22 10
Fax.: + 43 (1) 276 29 85
Email: office@upgradegroup.com
Web: www.upgradegroup.com
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Metaprograms: Understanding customers’ thought patterns andย successfully convincing them ๐ก ๐ฏ
/in worth knowingMetaprograms: Understanding customers’ thought patterns andย successfully convincing them ๐ก ๐ฏ
Metaprograms are the invisible architects of our thinking and behavior. As perception filters, they influence how we absorb and process information and how we make purchasing decisions.
How can you utilize these mental patterns in sales?
Imagine that your potential customers have different “thought thermostats” that determine how they make decisions. Some prefer the familiar, while others always strive for the new. These subliminal metaprograms control what they perceive and how they react to offers. ๐ญ
Adapting your sales strategy to your customers’ metaprograms is the key to success. ๐ Be flexible and recognize individual thought patterns. A customer who favors the familiar will need different arguments than a customer who is looking for innovation.
By consciously taking your customers’ filters into account, you can focus their attention and deliver convincing arguments. Metaprograms are the invisible signposts in the sales process – follow them to maximize your chances of success. ๐
Contact us if you have any questions or would like to find out more!
โฉ www.upgradegroup.com/kontakt/ โช
#sales #customerrelations #marketing #metaprogrammes #perception
Gathering information for customer success ๐โ
/in worth knowingGathering information for customer success ๐โ
The basis for a successful customer relationship often lies in knowing your customers inside out. To ensure sustainable customer success, you should therefore gather comprehensive information about your customers.
To gain a deeper insight, you can ask yourself the following questions:
๐ What do your customers value about your solution and where do possible dissatisfactions lie?
๐ฏ What individual professional and personal goals do your customers have?
๐ What other competitor solutions do your customers use?
๐ What specific factors led your customers to decide in favor of your offer?
๐ What ideal features would customers want from a product or service?
This information not only provides insight into your customers’ decision-making structures but also allows you to establish a personal connection with them.
It can also serve as the basis for customized offers and a customer-centric approach. A successful sales strategy relies on understanding customers’ individual needs and goals and integrating them into the sales process.๐ฏ
Gathering this information requires a proactive approach and continuous information gathering throughout the customer relationship. A comprehensive knowledge of your customers not only contributes to a successful sales strategy but also strengthens the basis for a long-term, trusting partnership.๐ค
We are happy to support you in optimizing your long-term customer success.
๐ Get in touch with us!
โฉ www.upgradegroup.com/kontakt/ โช
#sales #customer information #sales #customerjourney
๐ The power of the buying center: successful sales in complex decision-making structures ๐
/in worth knowing๐ The power of the buying center: successful sales in complex decision-making structures ๐
How is a purchase decision made? It usually depends on various people who have a direct or indirect influence on whether the purchase is made or not.
A comprehensive overview of all those involved makes it possible to influence the decision-making process, as decisions are often made informally. To this end, a person is no longer viewed as the sole buyer, but as a buying center or purchasing body.
A customer becomes a buying center when 2-3 people are involved in the purchase decision, whether informally or officially.
What roles do these influencers have?
There are various roles within the buying center, including decision-makers, buyers, approvers, testers, users, influencers, and gatekeepers.
It is crucial to identify all relevant people and understand their roles. Structured information about decision-makers, their authorizations, and influences enables a targeted and effective approach to sales.
Check that you know all the people involved in the buying decision and make sure you have complete information.๐
In complex decision-making structures, the buying center is the key to successful sales. Understand the power of this body, recognize the different roles, and gain all the relevant information to make your sales targeted and effective! ๐ผ๐ก
Feel free to contact us if you have any questions or would like support!
โฉ www.upgradegroup.com/kontakt/ โช
#sales #buyingcentre #sales #customer
How to make the right choice! โ
/in worth knowingHow to make the right choice! โ
The right amount of input & measuring success
Learning design for your sales team –
How to make the right choice! โ
The right amount of input & measuring success
An effective training program for your sales team is an important prerequisite for achieving sales targets. The focus should be on the individual development of each team member. As we know, the “watering can principle” is inefficient and demotivating! โ
To develop an optimal, individualized learning process for your employees, you as a manager should consider the following aspects:
Plan the objectives of the training
๐ What skills should your team members acquire and be able to apply?
Select relevant content
๐ What substance should the training be based on, and what measures make sense?
Filter out methods of knowledge transfer
๐ Which approach suits my team, are there different requirements within the group?
Assess cooperation between trainer and team
๐ What can be assumed? Where do the individual team members need to be supported?
What can be critical when choosing a suitable learning design?
โ Group dynamics: Where do (positive or negative) alliances exist in the team?
โ The right dose: How much input does your team need?
โ Selecting a training partner: The market is large and confusing.
โ Distortions in perception: What about the possibilities of objectively capturing your team’s learning processes? ๐ Keyword: measuring training success! ๐ฏ
Finding the right learning design for your team depends on many factors. As experts in customized sales training and training success measurement, we will be happy to develop a tailor-made learning process for your sales team.
Further information and contact at https://www.upgradegroup.com ๐
#UPGRADETraining #learning design #sales training #sales training #training success #training success measurement #learning process #learning success
Optimizing employee development in sales: clever strategies for cost savings! ๐ฐ๐ก
/in worth knowingOptimizing employee development in sales: clever strategies for cost savings! ๐ฐ๐ก
The continuous training of the sales team is crucial for the success of a company in the sales area. How can sales managers ensure that their investment in employee development is not only effective but also cost-efficient?
Precise objectives are essential for effective training processes: define clear goals for employee development that are directly aligned with the company’s success. Take into account the individual strengths of your employees to optimally promote their professional development.๐ช
Once the objectives have been set, you can choose a development method. Previously, the decision had to be made between off-the-job and on-the-job training. However, this was suboptimal as both methods offer different benefits. Today, modern learning designs enable hybrid variants that deliberately promote the merging of both approaches in an effective “state-of-the-art” learning design.๐ก
Hybrid training promotes effective learning through on-the-job practice and structured teaching methods. Employees can apply what they have learned directly and benefit from holistic development simultaneously.
Once you have decided on a training course, you can use clear KPIs to objectively determine its effectiveness.๐ Collect detailed information from participants before, during, and after the training to evaluate the success of the training processes and identify and optimize ineffective development programs.๐
The development of your employees should not just be seen as an expense but as an investment in the long-term success of your company. Through the targeted use of effective methods and innovative technologies, you can not only save costs but also sustainably increase the performance of your sales team.
Would you like to invest your budget wisely in an effective employee development program and need support in choosing the right development measure?
๐We will be happy to advise you!
โฉ www.upgradegroup.com/kontakt/ โช
#UPGRADETraining #sales #sales training #training #measuring success
Incorporate the five senses into your sales strategy
/in worth knowingIncorporate the five senses into your sales strategy
Sensory journeys in sales๐
Seeing, hearing, smelling, tasting, feeling – these 5 senses play a crucial role in how we perceive, interpret, and interact with the world around us. In the world of sales, our senses also significantly influence how we experience products and ultimately make our purchasing decisions. Targeted use of the senses in sales conversations can make all the difference and create a deeper emotional connection between customers and products or services.
How can the 5 senses be used efficiently in sales?
๐Visual stimuli: An appealing product design, attractive advertising materials, and well-thought-out presentations can positively influence visual perception. Images and graphics that arouse emotions reinforce the impression of your offer.
๐Auditory elements: The use of melodious jingles, pleasant voices, or appropriate music in sales presentations promotes the auditory dimension. Memorable sounds can strengthen brand recall.
๐Sense of smell: The integration of pleasant scents in sales rooms or with products can create a positive atmosphere. The right scent can evoke associations and intensify the brand experience.
โHaptics and taste: Product samples allow customers not only to see the product but also to feel and taste it. The feel conveys a sense of quality, while the taste creates a direct emotional connection.
Consciously incorporating these examples enables sales staff to appeal to their customers’ senses in a targeted manner and thus positively influence the sales decision. A sensory-rich sales strategy opens up new avenues for deeper customer loyalty.๐ค
Would you like to optimize your sales team’s strategies and are looking for suitable learning programs?
๐ Get in touch with us!
โฉ www.upgradegroup.com/kontakt/ โช
#sales #UPGRADETraining #senses #decisionmaking #perception #purchase decision
The path to top performance in sales
/in worth knowingThe path to top performance in sales
Efficient learning design through TEA
We’ve published several articles on TEA and would like to summarise the advantages and benefits of software-supported Training Effectiveness Analysis here.
๐ The principle:
Measuring and analyzing the findings, successes, and results of sales training using a practical before-and-after approach. This is done by collecting data and information from your sales employees. Success data and personal details from participant feedback and other factors are analyzed.
๐ฏ The goals:
Optimized resource planning, saving on inefficient sales training, using and identifying real training needs. The strengths of each sales team member are to be individually promoted through customized training planning.
๐ The benefit:
More success in the sales team! More top performance, productivity, and employee motivation through exciting and applicable sales training. A steady increase in knowledge and a constantly rising learning curve result in a sustainable learning process.
TEA is used to measure the success of sales training based on the behavior of participants before, after, and in the long term after the training. It makes it possible to decide what form future training programs should take to achieve the goals.
We would be happy to support you in developing a customized learning design for your sales team with the help of TEA’s findings. ๐ฅ
For further information, contact us at https://www.upgradegroup.com/
#UPGRADETraining #salestraining #TrainingEffectivenessAnalysis #TEA #corporate success #sales success #learning process #learning design #learning success #knowledge growth
Perception filters and communication in sales: How to avoid misunderstandings ๐ซ
/in worth knowingPerception filters and communication in sales: How to avoid misunderstandings ๐ซ
Imagine the following scenario: A software company presents its solution as “efficient” to communicate it to its buyers. However, some customers interpret efficiency as cost savings, while others see it as time savings – such ambiguities can get in the way of successful business deals or result in bad reviews.
So-called perception filters influence how we interpret information ๐, they are individual imprints that influence our view of reality. In sales, these filters can lead to misunderstandings, frustration, and long-term relationship problems if salespeople and customers have different assumptions, values, or experiences. โ
How can you communicate effectively despite different perception filters?
โ Active listening: Salespeople should not only listen to the verbal statements of their customers but also pay attention to non-verbal signals and emotional nuances. This makes it possible to better understand the customer’s perspective.
โ Clear language: Avoid industry-specific jargon or ambiguous terms. Clear and precise communication reduces the risk of misunderstandings.
โ Develop empathy: Put yourself in the customer’s shoes and try to see the world from their perspective. This promotes understanding and helps to bridge potential differences.
Avoiding misunderstandings in sales requires sensitivity and the ability to empathize with others. Through active listening, clear communication, and empathetic interaction, sales professionals can build successful relationships and achieve long-term business success. ๐ค
Would you like to improve the communication skills of your sales team? Contact us for individual consultation and tailor-made training programs!
โฉ www.upgradegroup.com/kontakt/โช
#sales #communication #misunderstandings #interpersonal communication #effective communication
How to profit from the results!
/in worth knowingHow to profit from the results!
In previous posts, we mentioned some approaches for measuring the success of sales training and workshops and presented “TEA” โ aka Training Effectiveness Analysis, as an efficient tool for monitoring the learning success of your sales team.
Now we will show you how you can use (and substantially benefit) from the insights gained from this analysis.
With the help of TEA, you can answer the following questions with regard to future training measures:
Is the learning development of your sales team clearly noticeable? Is this reflected in long-term turnover figures?ย
If this is not the case, specify and individualize the training content.
How has your team reacted to the training and workshops? Are the team members satisfied, motivated, and inspired? – If your team’s enthusiasm is limited in this respect, might be time to look for alternative offers.
โAre there still unanswered questions after a workshop? Or have there been problems with understanding the content? – In either case, more in-depth training should be chosen to provide your team with a solid foundation and a steady learning curve.
All decisions for future training programs should be based on answering the following question:
๐น Are your investments in the chosen form of training on target? and will they pay off in the long run?
For more information about TEA as well as tailor-made, targeted training measures for your sales team: https://www.upgradegroup.com โ
#sales #sales success #sales success #success measurement #learning design #learning processes
Does your sales team use visual communication effectively?
/in worth knowingDoes your sales team use visual communication effectively?
Communication in sales: the power of visual language๐โ๐จ
How do customers absorb and process information? What different thinking styles and modalities do they prefer? Effective communication in sales requires adaptation to this diversity.
In a world dominated by visual stimuli, visual thinking styles are becoming increasingly important in sales. Salespeople can skillfully adapt their communication to this style of thinking to target their customers and build lasting relationships.
Customers who are visually oriented often use phrases such as “I see it this way”. Observing the language of the person you are talking to provides clues to their way of thinking.
Visually-oriented people benefit from visual keywords and expressions. Clear, pictorial language ๐ผ๏ธ and visualizations using graphics ๐ or presentations make it easier to understand complex information.
How can you adapt your communication to the visual thinking style?
๐Use visualizations: Use graphics and diagrams.
๐Use visual language: Integrate expressions such as “I see it this way”.
๐Ask for preferences: Inquire directly about your customers’ preferences.
๐Pay attention to reactions: Observe positive feedback on visual elements.
๐Adapt your presentation style: Prepare presentations in a visually appealing way by using clear and pictorial elements.
The targeted use of visual language not only creates a deeper connection but also significantly increases the chances of success in sales conversations.
Would you like to expand the communication skills of your sales team and are looking for suitable development measures? Contact us for an individual consultation and tailor-made training programs!
โฉ www.upgradegroup.com/kontakt/ โช
#sales #marketing #communication #customerrelations #visualcommunication #visual