Professional training and qualification for the automotive industry
“UPGRADE is exclusive partner for leading EU automotive dealership, delivering full-spectrum sales qualification, certification and skills development programs across the entire Austrian sales organisation.”
Scenario:The client is the Austrian subsidiary of the largest and most successful automotive dealership in Europe. Due to the nature of the industry and business, professional and personal development of staff is a priority for the organisation. UPGRADE is the exclusive provider of a framework of professional and systematised training and development programs, carried out across all business units, which provide sales teams, account managers and line managers with industry–standard internal qualification and certification for their job. UPGRADE has developed a unique approach designed to analyse the existing competencies of trainees (Training Needs Analysis) to identify which training modules are necessary for that employee, thereby allowing for targeted competency development, full understanding of the individual talent profiles of employees and efficient allocation of training resources.
Intervention goal:
- Clarity about employee competencies and training needs
- Individualised training programs per trainee
- Industry-standard internal qualification and certification programs
- Intensive product-specific knowledge development
- Excellent client interaction and customer journey awareness
- Alignment of employee action and behaviour with organisational strategic goals
- Empower employees to take ownership of their work
- Early identification and ongoing development of key talents with management potential
Duration and repetition:Duration – 24 months from employment start, 4 iterations per year
Participants – 20-30 participants per iteration
Iterations to date – X
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